Cancel / Change Order Policy

Craftybrooke
Last Updated: December 2025

At Craftybrooke, we understand that plans can change. This Cancel / Change Order Policy explains how customers may request order cancellations or modifications after placing an order on https://craftybrooke.com .

Please review this policy carefully before submitting a request.

1. Order Processing Timeline

• Orders are processed Monday through Friday
• Daily cut-off time: 5:00 PM (EST)
• Most orders are processed within 1 business day

Once an order has entered the processing or shipping stage, changes may no longer be possible.

2. Order Cancellation Requests

2.1 Before Processing

• You may request to cancel your order before it enters processing
• Cancellation requests must be submitted as soon as possible
• If approved, the order will be canceled at no cost
• Any payment made will be refunded in accordance with our Refund Policy

2.2 After Processing Begins

If your order has already entered processing or has been shipped:

• The order cannot be canceled
• You may initiate a return after delivery
• Returns are handled under our Return Policy, which allows returns within 120 days with no fees, provided eligibility requirements are met

3. Order Change Requests

3.1 Eligible Changes

Before processing begins, we may be able to assist with:

• Updating shipping address
• Correcting contact details
• Changing size or variant (subject to availability)

All change requests must be submitted promptly.

3.2 Ineligible Changes

Once processing begins, we cannot guarantee changes to:

• Shipping address
• Product selection
• Quantity or size

Craftybrooke is not responsible for orders affected by incorrect information provided at checkout.

4. How to Request a Cancellation or Change

To request a cancellation or order change, please contact us with the following information:

• Order number
• Full name used at checkout
• Details of the request

Email: support@craftybrooke.com

Requests are reviewed during support hours.

5. Processing of Refunds

If a cancellation is approved:

• Refunds are issued to the original payment method
• Processing times depend on your payment provider
• Refunds are handled in accordance with our Refund Policy

6. Delayed or Failed Requests

Submitting a request does not guarantee approval. Requests may be declined if:

• The order has already been processed or shipped
• The request is incomplete
• The product is no longer eligible for modification

7. Customer Responsibility

• Reviewing order details before checkout
• Providing accurate shipping and contact information

Craftybrooke is not liable for losses caused by incorrect customer-provided details.

8. Policy Updates

Craftybrooke reserves the right to modify this Cancel / Change Order Policy at any time. Updates will be posted on this page, and continued use of the Website indicates acceptance of the updated policy.

9. Contact Information

For questions regarding cancellations or order changes, please contact:

Craftybrooke
Email: support@craftybrooke.com

Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday