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About Craftybrooke
Craftybrooke is an online fashion store specializing in sweatshirts. We focus on comfort, quality, and timeless style designed for everyday wear.
Craftybrooke operates online and serves customers through our website at https://craftybrooke.com
To place an order:
- Browse our collection and select your desired product
- Choose size and quantity
- Add items to your cart
- Proceed to checkout and complete payment
You will receive an order confirmation email after your purchase.
You may request a change or cancellation before your order enters processing.
- Orders are processed quickly, usually within 1 business day
- Once processing or shipping begins, changes or cancellations may no longer be possible
Please contact us immediately at support@craftybrooke.com with your order number.
Shipping & Delivery
We offer flat-rate shipping of $6.99 per order.
- Orders are processed Monday–Friday
- Daily cut-off time: 5:00 PM (EST)
- Handling time: 1 business day
Orders placed after the cut-off time or on weekends will be processed the next business
Estimated transit time is 2–4 business days after shipment, depending on your location and carrier.
We ship orders using trusted delivery services, including:
- USPS
- UPS
- FedEx
Carrier selection depends on destination and logistics.
Yes. Once your order ships, you will receive a shipping confirmation email with tracking details so you can monitor delivery progress.
Returns & Refunds
We offer a 120-day return window from the date of delivery.
- No return or restocking fees
- Items must meet return eligibility requirements
Please review our Return Policy for full details.
To initiate a return, contact our support team at support@craftybrooke.com with:
- Your order number
- Reason for return
Our team will guide you through the next steps.
Refunds are processed after the returned item is received and inspected.
Refunds are issued to the original payment method
Processing times may vary depending on your payment provider
Payments
We accept secure online payments through trusted providers, including:
- Major credit cards
- Debit cards
- PayPal and other supported digital payment services
Available options are displayed at checkout.
Yes. All payments are processed using encrypted, secure systems. Craftybrooke does not store full payment card details.
Products & Sizing
We make every effort to display products accurately. However, colors and appearance may vary slightly due to screen settings and lighting.
We recommend reviewing the size information provided on each product page. If you need assistance, our support team is happy to help.
Account & Privacy
No. You may check out as a guest. However, creating an account can help you track orders and manage information more easily.
Your personal information is used only to:
- Process orders
- Provide customer support
- Improve your shopping experience
For details, please review our Privacy Policy.
Issues & Support
If you receive an incorrect or damaged item, please contact us promptly with:
- Your order number
- Photos of the issue
We will work quickly to resolve the matter.
Delivery timelines are estimates. Delays may occur due to carrier issues, weather, or incorrect address information. Tracking details will help you monitor your shipment.
Contact Us
Our customer support team is available to assist you.
Email: support@craftybrooke.com
Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday