Payment Policy

Craftybrooke
Last Updated: December 2025

This Payment Policy outlines the accepted payment methods, billing practices, and payment-related terms for purchases made on https://craftybrooke.com (the “Website”). By placing an order, you agree to the terms described below.

1. Accepted Payment Methods

Craftybrooke accepts secure online payments through trusted payment providers. Available payment options may include:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal and other supported digital payment services

Available payment methods may vary by location and are displayed during checkout.

2. Payment Currency

• All prices and transactions are processed in U.S. Dollars (USD) unless otherwise stated
• If your payment provider uses a different currency, conversion rates and fees are determined by your provider
• Craftybrooke is not responsible for additional charges applied by banks or payment processors

3. Payment Authorization

By submitting payment information, you authorize Craftybrooke and its payment processors to:

• Charge the full order amount, including applicable taxes and shipping fees
• Verify payment details for security and fraud prevention

Orders will not be processed or shipped until payment authorization is successfully completed.

4. Order Confirmation & Payment Processing

• You will receive an order confirmation email after placing an order
• Payment is processed at the time of purchase
• Orders enter processing once payment is confirmed

Craftybrooke reserves the right to cancel or hold orders if payment verification fails.

5. Pricing Accuracy

We make every effort to ensure accurate pricing; however:

• Pricing errors may occasionally occur
• Craftybrooke reserves the right to correct errors and cancel affected orders
• If an order is canceled due to a pricing error, a full refund will be issued

6. Taxes & Fees

• Applicable sales tax may be added based on your shipping address
• Shipping fees are displayed clearly at checkout
• No hidden or additional fees are charged beyond what is shown at checkout

7. Failed or Declined Payments

If a payment is declined or fails:

• The order will not be processed
• You may be asked to provide an alternative payment method
• Craftybrooke is not responsible for delays caused by payment issues
• Repeated failed payment attempts may result in order cancellation

8. Fraud Prevention

To protect our customers and business, we monitor transactions for suspicious activity. Craftybrooke reserves the right to:

• Request additional verification
• Cancel orders suspected of fraud or unauthorized use
• Refuse service when necessary to protect security

9. Refunds

Refunds are handled according to our Return Policy. In summary:

• Returns are accepted within 120 days
• No fees are charged for eligible returns
• Refunds are issued to the original payment method
• Refund processing times may vary depending on your payment provider

10. Chargebacks & Disputes

If you have a payment-related concern, we encourage you to contact us before initiating a chargeback.

Unresolved disputes may result in:

• Temporary suspension of account privileges
• Review of future transactions

11. Payment Information Security

• Payment data is processed through secure, encrypted systems
• Craftybrooke does not store full payment card details
• Access to payment-related data is restricted and monitored

For additional details, please review our Privacy Policy.

12. Changes to This Payment Policy

Craftybrooke reserves the right to update this Payment Policy at any time. Updates will be posted on this page, and continued use of the Website indicates acceptance of updates.

13. Contact Information

For questions regarding payments or billing, please contact:

Craftybrooke
Email: support@craftybrooke.com

Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday