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Return to shopRefund Policy
Refund Policy
Craftybrooke
Last Updated: December 2025
At Craftybrooke, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process clear, fair, and straightforward.
This Return & Refund Policy applies to all purchases made through https://craftybrooke.com . By placing an order on our Website, you agree to the terms outlined below.
- Refund Policy
1.1 Refund Method
- Approved refunds are issued to the original payment method
- Store credit is not offered unless explicitly stated
1.2 Refund Processing Time
Refunds are processed within 7 business days after return approval. Your bank or payment provider may require additional time to post the refund.
2. Refund Timeline Overview
| Step | Estimated Time |
|---|---|
| Return Shipment to Warehouse | Varies by carrier |
| Inspection & Approval | 2–4 business days |
| Refund Issued | Up to 7 business days |
3. No Fees Policy
Craftybrooke does not charge:
- Restocking fees
- Return handling fees
- Refund processing fees
Refunds cover the purchase price of returned items only. Original shipping costs are non-refundable.
4. Exchanges
Craftybrooke does not offer direct exchanges at this time. To receive a different size or style, please return the original item and place a new order separately.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos. We will review and provide an appropriate resolution.
6. Partial Returns
If your order includes multiple items, eligible items may be returned individually. Refunds apply only to approved returned items.
7. Undeliverable or Refused Orders
Orders returned due to incorrect address information, failed delivery attempts, or refusal by the recipient will be handled in accordance with this Return & Refund Policy.
8. Policy Updates
Craftybrooke reserves the right to update this policy at any time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised policy.
9. Contact Information
For questions regarding returns or refunds, please contact:
Craftybrooke
Email: support@craftybrooke.com
Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday