Return Policy

Craftybrooke
Last Updated: December 2025

At Craftybrooke, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process clear, fair, and straightforward.

This Return & Refund Policy applies to all purchases made through https://craftybrooke.com . By placing an order on our Website, you agree to the terms outlined below.

1. Return Eligibility

1.1 Return Window

• Items may be returned within 120 days from the date of delivery
• Returns requested after the 120-day period will not be accepted

1.2 Condition Requirements

Returned items must:

• Be unused, unworn, and unwashed
• Be in original condition
• Include original tags and packaging, if applicable
• Be free from stains, odors, or damage

Returns that do not meet these conditions may be declined.

2. Products Covered by This Policy

This policy applies to all products sold by Craftybrooke, including:

• Sweatshirts

Each item is subject to inspection upon return.

3. Items Not Eligible for Return

We cannot accept returns for:

• Items returned after the 120-day window
• Items showing signs of wear, washing, or alteration
• Items damaged due to improper use or care

4. How to Request a Return

To initiate a return, please contact our customer support team before sending any items back.

Email: support@craftybrooke.com
Subject Line: Return Request

Please include:

• Order number
• Item(s) you wish to return
• Reason for the return

Once your request is reviewed, we will provide return instructions.

5. Return Shipping

• No restocking or processing fees are charged
• Customers are responsible for return shipping unless the item was defective or incorrect
• We recommend using a shipping method with tracking
• Craftybrooke is not responsible for returns lost in transit

6. Inspection & Approval Process

After we receive your return:

• The item will be inspected to ensure eligibility
• You will be notified of approval or rejection
• If rejected, the item may be returned at the customer’s expense

7. Refund Policy

7.1 Refund Method

• Approved refunds are issued to the original payment method
• Store credit is not offered unless explicitly stated

7.2 Refund Processing Time

Refunds are processed within 7 business days after return approval. Your bank or payment provider may require additional time to post the refund.

8. Refund Timeline Overview

9. No Fees Policy

Craftybrooke does not charge:

• Restocking fees
• Return handling fees
• Refund processing fees

Refunds cover the purchase price of returned items only. Original shipping costs are non-refundable.

10. Exchanges

Craftybrooke does not offer direct exchanges at this time. To receive a different size or style, please return the original item and place a new order separately.

11. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos. We will review and provide an appropriate resolution.

12. Partial Returns

If your order includes multiple items, eligible items may be returned individually. Refunds apply only to approved returned items.

13. Undeliverable or Refused Orders

Orders returned due to incorrect address information, failed delivery attempts, or refusal by the recipient will be handled in accordance with this Return & Refund Policy.

14. Policy Updates

Craftybrooke reserves the right to update this policy at any time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised policy.

15. Contact Information

For questions regarding returns or refunds, please contact:

Craftybrooke
Email: support@craftybrooke.com

Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday